Terms and Conditions of Sale

CREDIT:

• A major credit card or prepayment is required for the first two orders for all new accounts.
• Terms are set at the discretion of the finance department and are offered based on approval of your credit application and signed agreement to our terms and conditions of sale.
• Upon credit approval, customers will receive terms of Net 30 Days. Early payment discounts are not allowed.
• A monthly finance charge of 1.5% of the unpaid balance will be imposed on past due invoices.
• Customer will be liable for payment of collection fees should third party services be rendered.
• Returned Checks: A $35 fee will be charged for all returned checks.
• Credit terms are subject to change for any reason.

ORDERING:

• In order to ensure timely order processing, please email all orders to This email address is being protected from spambots. You need JavaScript enabled to view it..
• All products must be ordered in full case quantities.
• Minimum order is $300; combined annual order minimum is $1,000. 
• Orders under the minimum require a handling fee of $25 per order.
• Orders received before 11am PST will usually ship within 24-48 hours.
• Orders received after 11am PST will usually ship within 48-72 hours.
• Rush Orders: A $50 rush fee will be added when customer requires orders to be shipped sooner than the times specified above.
• Customers are strongly encouraged to review order confirmations upon receipt and alert us if there are any errors or discrepancies. 
• Revisions and cancellations are discouraged after order confirmation is sent. If changes are unavoidable,there will be a $35 revision fee.

SHIPPING:

• Your order will ship the most reasonable way possible, generally via FedEx Ground or LTL truck.
• Delivery times are estimated based on standard transit shipping times. (*)
• Customers will be billed for all freight charges.
• If you use your own carrier:
  1. Specify this when placing your order.
  2. After you receive your order confirmation, contact the warehouse immediately to make an appointment for pick-up to ensure product is ready within the times specified above.
  3. Our products are warehoused at:
     Manicaretti San Leandro Warehouse: 
     1961 Davis Street, San Leandro, CA 94577
     Phone: 510-740-2030; email: This email address is being protected from spambots. You need JavaScript enabled to view it.
     
     Jet Warehouse:
     250 Central Avenue, Teterboro, NJ 07608
     Phone: Juliana Garcia at 201-440-5800, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

SHIPPING CLAIMS:

• Any shipment with visible damage or shortages must be noted on delivery receipt and we must be contacted within 24 hours of receipt.
• All concealed damages and shortages must be reported to our office within three days of receipt. If these requirements are not followed, we will be unable to apply credit to your account. All unresolved balances will result in future orders being held.
• Photos must be submitted with all damage claims to assist us in processing credits. 

PRICING:

• All prices are FOB warehouse and are subject to change at any time.
• It is the customer’s responsibility to review the order confirmation for pricing variances.

RETURNS:

• All returns must have written authorization.
• A restocking fee of 20% of the merchandise value will be assessed on all returns.

PLEASE NOTE:

• A resale certificate is required for opening an account with Manicaretti.
• For inventory purposes, please contact us first to verify pricing and availability before planning promotions, printing menus or catalogs.
• Pre-approved distributor promotions need to be billed back to us within 6 months of the promotional dates.
• New customers of Manicaretti will automatically receive monthly newsletters and notifications. You can opt out at any time.

Fees subject to change without notice